FAQ

Are Velvet Flowers really that realistic?

Yes! Our velvet flowers are made with high-quality materials and are designed to look just like the real thing. You won't be able to tell the difference!

Where do you deliver?

We deliver in a 30km radius of our studio in Chermside. Please use our postcode checker at the top of the page to confirm if we deliver to your area.

Do you accept custom orders?

Yes! We absolutely love the chance to work with you to create your ultimate dream arrangement of roses for that special someone or to celebrate a special occasion.

Please get in touch with us at info@thethornclub.com.au

What is your refund / returns policy?

Please choose your order carefully as we do not provide refunds or returns for any of our  arrangements. Please be mindful that each rose bud and stem may vary slightly in size, shape and appearance. Rose colours may also appear different due to lighting.

However, if for any reason your order is damaged during transportation, contact us at info@thethornclub.com.au with pictures within 24 hours of receiving your order and our team will assist you. 

What if my order is damaged?

We are sorry to hear your order has arrived damaged. We take extreme care and caution when packaging your items to ensure they arrive safely. 

If in the event they do happen to arrive damaged due to transportation, please contact email us at info@thethornclub.com.au with photos within 24 hours of receiving your order and we will endeavour to resolve the issue.  

What payment options do you accept?

We currently accept all major credit card providers Amex, VISA, Mastercard, Paypal and AFTERPAY.

For any other questions, drop us an email at info@thethornclub.com.au